If you’re using NetSuite SECPay Recurring Payments you will have to make this update after the NetSuite Version 2014 Release 1 update.
Prior to Version 2014 Release 1, when you used the SecPay credit card gateway, payment authorizations for credit cards that had been successfully processed in the past were automatically flagged as recurring so that the CV2 code would not be required.
After the NetSuite Version 2014 Release 1 a more consistent process has been put in place that requires all recurring payments to have the SECPay Recurring Payment box checked on the sales order used to generate the cash sale transaction.
To continue to process recurring payments for your customers, you must check the Recurring Payment box on each of your recurring payment transactions (typically, sales orders that use the Sales Order – Cash Sale form or memorized cash sales). If your SecPay account is set up to require CV2, marking this box ensures that your recurring payments continue to be processed successfully.
To keep your support processes as they were prior to the upgrade, you should first set up customer records to use as anonymous placeholders and set these in the Anonymous Customer preferences on your case profiles.
If you have questions or need assistance, please contact NetSuite Customer Support through the NetSuite Customer Access Portal, or post your questions here as comment or contact us any time.