Problems faced by customers in e-commerce
Some of the problems faced by customers
Buying products on e-commerce site can be a drag for a non-savvy eye. Sometimes you have the problem of buying counterfeit brands, and buying the wrong size or being scammed out of your hard-earned money. Scammers are almost everywhere on the internet. Sometimes you receive emails claiming that you have won a lottery and you need to pay a small fee in order to be paid the full amount. These are some of the problems faced by the e-commerce sector. Problems faced by customers in the e-commerce sector are sometimes based on the type of product they are buying. Sometimes you can buy an oversized product.
Problems faced by customers in the clothing industry
Some e-commerce sites tend to have counterfeit products. This is especially true with Aliexpress. Customers trying to find Nike or Adidas shoes tend to buy fake or counterfeit products. Another problem with buying clothes faced by buyers, is shipping. Shipping clothes across international borders attract customs duty or value-added tax. The apparel industry has the largest amount of counterfiets mainly originating from Asia.
The problems faced by customers from other countries
Buying products online has become a hassle for international customers from some countries. Imagine you live in Zambia or Afghanistan and you are trying to buy an iPhone from the apple website. This is going to be a very difficult task. The best you could do is to buy the iPhone and use package re-shipping companies which will charge you a hefty shipping fee. Another problem faced by customers internationally is the inability to receive your package in time. Sometimes you need to wait for more than 2 months in order to receive your product. As an international custome it is also hard to post a return if the product you purchased is not as described. Full satisfaction is hard if you are shopping from certain countries.
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