Description
Services and Features
BASIC
$1,500/month
Free Setup
10 support hours/month
Unlimited Issues
12 months minimum
Issue Management
24/7/365 Help desk with email and ticket support.
Emergency Mitigation Services: Full or Partial Outage recovery; Bug Fixes; Integration Trouble-shooting.
Subscription-based support options for Magento Enterprise and Community users.
Issue Prevention
Uptime and performance monitoring for infrastructure and Magento site.
Systems and application support and maintenance.
Real-time and historical site availability and performance statistics.
Support system and portal monitoring and maintenance.
Event-triggered customer alerts on selected usage metrics.
Setup and Optimization
Import/export assistance.
Merchandising and promotion setup.
Content uploading and formatting.
Magento reporting.
Analytics interpretation.
Magento administrative configuration.
The Hara Difference
Live monitoring of high risk issues.
Rapid issue response/resolution.
24×7 account team access.
Daily issue/status updates and prioritization.
Event-triggered system alerts.
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