Services and Features
$1000 Setup Fee
80 support hours/month
3 months minimum
Emergency Mitigation Services: Full or Partial Outage recovery; Bug Fixes; Integration Trouble-shooting.
Subscription-based support options for Magento Enterprise and Community users.
Uptime and performance monitoring for infrastructure and Magento site.
Systems and application support and maintenance.
Real-time and historical site availability and performance statistics.
Support system and portal monitoring and maintenance.
Event-triggered customer alerts on selected usage metrics.
Setup and Optimization
Merchandising and promotion setup.
Content uploading and formatting.
Magento administrative configuration.
The Hara Difference
Live monitoring of high risk issues.
Rapid issue response/resolution.
24×7 account team access.
Daily issue/status updates and prioritization.
Event-triggered system alerts.