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Magento Ordermotion OMX Integration

Leading Order Management Solution

 

Integrating OrderMotion with Magento

OrderMotion is a leading order management solution in the direct-to-consumer (DTC) space. Although OrderMotion is now part of Netsuite, a cloud-based business software provider, it can be integrated with multiple ecommerce platforms as a standalone solution.

OrderMotion’s ecommerce order management system, OMX, is a robust and flexible platform that can be scaled to fit any company’s order processing, shipping, and inventory management needs.

OMX functionality includes:

    • Distributed Order Management (DOM)

    • Reporting and Analytics

    • Customer Service Management

    • Product Information Management

  • Merchandise Planning and Analysis


Front-End and Back-End Solutions

OrderMotion integrated with Magento provides eCommerce merchants with a full function front-end and back-end solution that meets the needs of growing businesses. OrderMotion is a great fit with Magento customers when they need:

    • Scalable Order Management: Enterprise level order management including robust order screening, inventory check, back order and return management, inventory management, drop shipping, pick, pack and ship, broad range of customer order communication options, and real-time production reporting.

    • Reporting and Analytics: Multiple processes that encourage repeat buyers – auto email marketing campaigns, auto-ships, recurring orders, continuity plans and multi-pay options are built in including sophisticated customer support options that handle these highly profitable and more complex customer interactions.

    • Customer Service Management: Extensive real-time data analytics on a wide spectrum of critical eCommerce success factors based on retail science metrics for better and faster decision making. Includes an array of reporting options including extensive production reports, graphical order funnels, and flexible custom reporting subscription options.

    • Cross Channel Customer Self-Service: Order and customer data is easily accessible to enable customer service through customer service agents, full web-based self service, and/or IVR-based customer support.

    • Multichannel Enabled: Easily manage orders and product information from multiple channels (web, call center, mobile, kiosk, POS) all in one place with consolidated data, reporting, inventory, order notification emails, and live agent or web-self service options.

  • PCI Level 1 Certified: OrderMotion is a Certified PCI Level 1 Service Provider with existing capabilities to support multiple credit card tokenization options to dramatically reduce credit card exposure.
 
 

Human Element

Human Element has designed, implemented and manages custom Order Motion integrations which ensure that order, product and customer information sync seamlessly using both the Magento API and flat files, with realtime and scheduled updates. Our ability to customize the Magento API to account for personalization, coupon, gift messaging, and other custom attributes in your Order Motion instance means that your internal processes don’t have to change for an integration that supports your growing business.

Our Process:

Gorilla’s team of Magento Certified developers begin an OrderMotion integration by reviewing 3rd party API documentation and identifying which methods are relevant to the integration. Next, the developers create a class within Magento that integrates the API methods and exposes them to the rest of the Magento application.

A typical OrderMotion integration involves the following parameters:

  • Order download
 
  • Inventory
 
  • Catalog product feed
 
  • Order status
 
  • Shipping
 
  • Encrypted payment information
 
 

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